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April 12, 2019 3:51 PM

Telephone Scam Alert

East Valley Water District has been informed of an unknown vendor attempting to collect credit card information from customers over the phone by impersonating the District. When the call is received, the Caller ID shows “East Valley Water” from phone number (909) 280-8130. This is a tactic called “spoofing” to manipulate the Caller ID so that it appears as a legitimate call. The person or robocall then requests for credit card information to be provided in order to reduce credit card interest rates. If you receive a call like this, do not provide banking information and hang up.

The District takes pride in protecting its customers from scammers. As a precautionary measure, the option to submit payment through the automated courtesy call service has been suspended. To make a payment, please call District offices directly at (909) 889-9501. Telephone scams are an ongoing threat to utility agencies and companies. Protect yourself by contacting not providing confidential information such as user IDs, passwords, social security numbers, credit/debit card numbers, PINs, or account information to unsolicited callers.

You may report robocalls and credit card scams to the Federal Trade Commission at www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

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