How do you know how many people live in my house?

East Valley Water District reviewed public records from the 2010 Census, which concluded that each single-family household has an average of 3.3 people and each multi-family residence has an average of 3.6.  Based on this information, a default household size of 4 has been set for all residential customers. If there are more than 4 people living in a household, the customer can simply contact the District to update this information and receive the appropriate budget allocation.

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1. What are Budget Based Rates?
2. What are the advantages of budget based rates?
3. What other water agencies are using budget based rates?
4. Will budget-based rates help EVWD earn higher profits?
5. What are the tiers and how were they decided?
6. I am on a fixed income, are there programs available to help me pay my water bill?
7. How is a water budget determined?
8. How much water is in a unit?
9. How is the indoor budget calculated?
10. How do you know how many people live in my house?
11. I have more than four people living in my house, can I update that number?
12. How is the outdoor budget calculated?
13. I use more water in the summer than in the winter- will I exceed my water budget when the weather is hot?
14. My neighbor has a much larger yard but fewer members of his family- do our water budgets treat us both the same?
15. What if I go over my budget?
16. If I don’t use all of my budgeted water, can I roll it over to the next month?
17. If I don’t use all of my budgeted water, will I be charged for the whole amount?
18. Are there any exceptions to the Water Budget Amounts?
19. What happens if I get a leak and fix it? Will there be an account credit?
20. Are these rate increases a result of constructing the District headquarters?