What should I do if I have a concern about the quality of my water?

On a daily basis, our District Water Quality Department samples water from water sampling stations located throughout the district. These samples are sent to an independent laboratory for analysis, thereby insuring that East Valley Water District is providing the best quality water available. In addition, the District’s Water Quality Department personnel flush our water systems through selected fire hydrants on a regular basis. This periodic flushing helps eliminate the possibility of stagnant water conditions. For more information click here or if you have any questions or concerns regarding the quality of your water, contact our Engineering Department at 909-888-8986.

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1. How do I start new service?
2. Can I get an extension on my bill?
3. What are the district’s normal customer service business hours?
4. What should I do if I need emergency service?
5. Why does it seem to take the District time to fix a leak?
6. What are the best times to call or come in for customer service?
7. Where is the customer service department located?
8. What should I do if I have a concern about the quality of my water?
9. Can I test my own water at home?
10. Why would the water pressure at my house sometimes seem abnormally low or high?
11. How does the district ensure that meter readings are correct?
12. How can we help keep our water clean?
13. How can customers save money on their water bills?
14. How many days are in the billing cycle?