Show All Answers

1. How do I start new service?

For options on how to start service click Here.

2. Can I get an extension on my bill?

 An account holder may request up-to 3 extensions per fiscal year (July 1st - June 30th). Extensions may be requested before the due date of the Past Due Reminder. Please contact customer service to request an extension at (909) 889-9501.

3. What are the district’s normal customer service business hours?

Customer service business hours are Monday through Thursday, 8 a.m. to 5 p.m., the 2nd and 4th Tuesday 9 a.m. to 5 p.m., and Friday, 7:30 a.m. to 4:30 p.m., excluding holidays.

4. What should I do if I need emergency service?

The district has employees on call for emergency service 24-hours a day, seven days a week. After-hours emergency calls are handled by the answering service, which directs calls to the employee on call. To report an emergency, call 909-889-9501.

5. Why does it seem to take the District time to fix a leak?

System leaks vary according to size, location and potential water loss. The District records all reported leaks and responds to those that pose the most damage and water loss first. Systems are inevitable due to normal wear and tear of water lines, tree roots and changes in temperature. 

6. What are the best times to call or come in for customer service?

In order to keep costs down, the district maintains staffing levels to meet normal customer service demands. However, during certain times, customers may experience a delay. The busiest times for customer service are the first through the fifth and the 15th through the 20th of each month, as well as all Mondays and Wednesdays.

7. Where is the customer service department located?

The District Headquarters are located at 31111 Greenspot Road, Highland CA 92346. The customer service department is located inside the front entrance.

8. What should I do if I have a concern about the quality of my water?

On a daily basis, our District Water Quality Department samples water from water sampling stations located throughout the district. These samples are sent to an independent laboratory for analysis, thereby insuring that East Valley Water District is providing the best quality water available. In addition, the District’s Water Quality Department personnel flush our water systems through selected fire hydrants on a regular basis. This periodic flushing helps eliminate the possibility of stagnant water conditions. For more information click here or if you have any questions or concerns regarding the quality of your water, contact our Engineering Department at 909-888-8986.

9. Can I test my own water at home?

Yes; however, you will have to make arrangements with a private laboratory. Costs can vary significantly depending upon the contaminant that is being tested for. If you have any questions or complaints, East Valley Water District can provide you with information on your water quality and can test the water coming into your home. Local and state health departments can also provide water quality and testing information. We are all responsible for preventing water pollution, making the job of providing safe drinking water easier for all water suppliers. You can access our Consumer Confidence Report here.

10. Why would the water pressure at my house sometimes seem abnormally low or high?

Water pressure can fluctuate due to higher-than-normal demand placed on the water system. This usually occurs during the summer months, when water usage is at its highest level. In some instances, depending on location, customers may experience a change in water pressure due to the increased number of wells and boosters operating to meet water demand during peak usage times. If you have any questions or concerns regarding your water pressure, contact our Engineering Department at 909-888-8986.

11. How does the district ensure that meter readings are correct?

East Valley Water District utilizes Automated Metering Infrastructure, also known as Smart Meters, to electronically collect water usage information. This consistent stream of water-use history can alert both the District and customers to pipe breaks, toilet leaks, and broken valves. In turn, customers have the ability to manage their monthly bills more efficiently, reduce water waste and prevent possible water damage. 

Traditional meter reading is a labor-intensive process performed manually by a staff member at each location. For more information about smart meters, please click here.

Customers can access their water usage information by logging into the online billing portal here. Once logged in click the Utility Billing tab, select the account number, then the Consumption History tab.

12. How can we help keep our water clean?

You can help protect all of our groundwater supplies by disposing of harmful household products and other toxic chemicals in the proper manner. Household hazardous waste includes cleaners, glues, soaps, pesticides, paints, fertilizers, medicines, chrome solutions, motor oil, and batteries. These waste materials should never be dumped down the drain, in the trash, or on the ground. Instead they should be taken to a hazardous waste collection or recycling center. Whenever possible, cutting down on the use of toxic household products by switching to safer alternatives is encouraged.

Household hazardous waste should be taken to the San Bernardino County Fire Household Hazardous Waste Collection Facility at 2824 East “W” Street (located at the former Norton Air Force Base). It is open Monday through Friday from 9 a.m. to 4 p.m. For more information on household hazardous waste, call 1-800-645-9228.

Join us in preserving our water resources by using water resources wisely and efficiently. This will ensure a long-term supply of clean, safe water. Remember, preventing water contamination is less expensive than developing new treatment methods.

13. How can customers save money on their water bills?

Water-saving devices such as low-flow toilets and showerheads use less water with no loss in convenience or benefit. For example, a family of four can save over 35,000 gallons of water per year by installing low-water-use showerheads. Since they will be using less water, an additional $50 or more can be saved in energy costs. For more information on water-saving ideas click here for Conservation tips or call (909) 806-4287.

14. How many days are in the billing cycle?

The average water bill in 2019 covers 28 days of use, except during January, May, August, and November where it has 35. During longer months, the District adjusts your water budget to reflect the longer billing cycle. Some customers may see a slightly higher bill than usual because of the extra days of water use.